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Unprofessional cleaners are terrible cleaners. They are probably not doing tasks well or forgetting to do them, and maybe not even showing up at all.
You're constantly wondering what you are paying them for, never see management and you are probably tired of waiting endlessly for a callback or email response.
Furthermore, you can't get any work done because you're too busy dealing with non-conformances caused by low standards of cleaning.
Healthcare professionals should worry about their patients and not the cleanliness of their facility.
Through thorough and consistent cleaning practices we aim to support and improve the health and wellness of the occupants of your facility.
All cleaning procedures and training carried to CQC standards, to ensure we support your compliance and accreditations.
Highly trained staff in cross-contamination prevention and thorough cleaning practices to ensure a high standard of hygiene regulated by our ISO Accreditors.
✅ Systems & Processes - that deliver Consistency and Efficiency.
✅ Technology - that maximises Reliability and Effectiveness.
✅ Audits & Inspections - that maintain Quality and Excellence.
✅ On-Site Management - that keeps the cleaning professionals Motivated and Focused.
✅ Site Condition Reports - for Trust and Transparency, that give you details of what has been cleaned & to what standard, maintenance needs and consumable usage as well as inspection outcomes and issues that arise, every month!
✅ A Guarantee - that ensures you don't pay for our mistakes.
✅ Highly Trained & DBS Vetted Cleaners - for high-quality service and the protection of you, your colleagues & premises.
✅ Security & Confidentiality - protocols in place that ensure the protection of sensitive information during operations at client sites.
✅ Accountability - means we are held to a high standard by accreditors in ISO 9001:2015 & 45001:2018 in H&S and Quality.
✅ Professionalism - a company recognised in our community. Finalists 3 years running for the Kingston Borough Business Awards and winners of the Highly Commended Award in Professional Services Recognition 2023, and the Highly Commended Award in Excellence in Customer Experience 2024.
✅ A Suite of Facility Solutions - Janitorial Service, Carpet Cleaning, Window Cleaning, Deep Cleans, Consumable Supply & Management, Air Quality Control, Waste Management and much more!
Sue Zapata Restrepo - Director
We will get an idea of what you are looking for and determine if we can help.
Then we will take a walkthrough of your facility, identify your cleaning needs and your main concerns.
Based on the walkthrough we carefully draft a solution that will not only provide a safe and healthy environment but save you time and money with our efficiency and competitive pricing.
Bejal is the Office Manager at Health Services Laboratories LLP. Bejal was not happy with her previous cleaning company because the service was inconsistent and the staff were not properly trained.
After hiring our services, Bejal was impressed with our speed of communication, our response to resolving issues and our attention to detail.
Here is what Bejal had to say...
"Avatar (now known as B2B Facility Solutions) has been a saviour for our office. I only have compliments for Avatar cleaning, they understand the business and clean more than what is expected with initiative & pride in their work. They have dealt with the issues and problems effectively and efficiently without disrupting the service or our business. The cleaners that have come in have respected colleagues that are working in the same hours and been polite and friendly. Contacting Avatar is always easy with prompt replies."
Claire a Director at Bridger Bell Commercial LLP, had been struggling to find a good cleaning company and had tried many different providers. Some were cheap, some were expensive but none of them could deliver the professional service Claire was looking for.
Here is what Claire had to say...
"We have used many cleaning companies in the past and Avatar Cleaning Services Ltd (now known as B2B Facility Solutions) are by far the best. They are willing to go the extra mile to help us out. They respond quickly and efficiently to all our extra requirements. We cannot recommend them highly enough."
Jonnie Operations Manager at Christ Central, was extremely concerned with keeping the building where he works clean and was extremely worried as he had lost his in-house cleaner suddenly.
After hiring our services Jonnie was impressed with the value and the quality of our services.
Here is what Jonnie had to say...
"Avatar Cleaning Service (now known as B2B Facility Solutions) are one of the very best cleaning companies we have used. John and his team carried out a professional service and went above and beyond. Coupled with a great value and quality means Avatar Cleaning Services are very easy to recommend. If you require a short term or long term cleaning solution, you MUST call Avatar Cleaning Service."
Geoffrey Laboratory Manager at Eurofins, was struggling with his previous cleaner who was ok but not very thorough. He needed a cleaning company that could clean more areas, more frequently and to a higher standard.
After hiring our services Geoffrey has had very good feedback from the staff, we have assisted the laboratory to maintain their CQC regulations and have exceeded his expectations.
Here is what Geoffrey had to say...
"Staff feel the building is far cleaner and a very thorough job is being done." When asked if he would recommend B2B Facility Solutions to others, he said, "Yes, I would, very friendly cleaners and they do an excellent job."
John Zapata Restrepo - Managing Director
As a Commercial Cleaning Company, we've helped many clients in different industries from the Medical As a Commercial Cleaning Company, we've helped many clients in different industries from the Medical to the Construction sector. Their feedback shows that they are impressed by our response to resolving issues and our reliability.
We understand that lack of professionalism is where most cleaning companies let clients down, so we focus on having systems and processes designed to not only deliver a reliable service but also to be held accountable to a high standard.
This is why achieving certifications in Health & Safety and Quality ISO Standards is so important to us. Through our reduction in plastic use, the use of eco-friendly and sustainable products, we are now striving for accreditation in Environmental Standards in 2024.
We are the cleaning solution you have been looking for, whether it's office cleaning, commercial cleaning, or janitorial support services we are here to help.
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This brochure has been designed not only to showcase our business, but with our 12 Procurement Top Tips you'll find inside, you'll be able to make a smart buying decision when you're looking for your next cleaning partner. Plus you'll get a personal message from our MD just for you!
Here's to your success!
ISO Accreditations in Quality and Health & Safety
Kingston Upon Thames - Chessington KT9 2DZ
Copyright © 2024 Officehero Management Ltd T/A B2B Facility Solutions, All Rights Reserved.
Registered in England and Wales No. 12353981
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