Did you know all our services include a guarantee?

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"Yes, we use the National Standards of Healthcare Cleanliness 2025 Guidance by NHS England which is what third-party regulators and CQC use to audit and inspect healthcare facilities."

 "Yes, although we specialise in healthcare facilities, we bring the same high level of cleaning and professionalism to a wide range of commercial spaces, including offices, warehouses, retail establishments, educational establishments and more. Our cleaning solutions are tailored to meet the unique needs of each client." Click here to learn more .

"All of our services include what we call the 'Office Hero Guarantee' - If you find any of our services to be unsatisfactory, we will rectify the issue within 24 hours. If you are still not satisfied we will credit your account with the value of the previous day's work."

"We have a structured process for addressing concerns or complaints. Our commitment to quality includes regular inspections to stay on top of and prevent issues. We also encourage open communication through service meetings and if issues arise, we promptly investigate and take corrective actions within 24 hours to ensure your satisfaction."

"We understand the importance of security and confidentiality. Our staff undergoes rigorous background checks, and we have protocols in place to ensure the protection of sensitive information during cleaning. Your security is our priority." 

"Yes, we are fully insured (includes healthcare settings). Our insurance coverage provides protection against potential damages or liabilities that may occur during our cleaning services. You can have confidence in our commitment to your safety and well-being." You can check out our insurance policy here.

 "Certainly! We have a track record of satisfied clients. We can provide references or share testimonials from businesses similar to yours that have experienced our reliable and high-quality cleaning services."  Click Here to check out our Case Studies.

"Yes, as well as having Citation our health & safety and employment law consultant, we are accredited in Quality ISO 9001, H&S  ISO 45001 and we are currently aiming for our Environmental ISO 14001 in 2026. "

 "Our cleaning staff is highly trained and certified to deliver professional services. We invest in ongoing training programs to ensure our team stays updated on the latest cleaning techniques and industry best practices." 

 "Our cleaning contract outlines the scope of services, including specific tasks, cleaning frequencies, and any additional services agreed upon. We believe in transparency, and our contracts are designed to meet your cleaning needs comprehensively."  Check out our terms and conditions here.

 "The frequency of cleaning services depends on factors such as foot traffic, industry regulations, and the nature of your business. We offer customised cleaning schedules to ensure your space remains consistently clean and meets your specific requirements." 

"Yes, we prioritise sustainability, which is why we have chosen a B-Corp Certified supplier (Futures Supplies) for all our cleaning products and equipment. Our cleaning products are environmentally friendly and meet high standards for green cleaning. We are committed to reducing our environmental impact while delivering effective cleaning solutions on an ongoing basis." 

"We prioritise the safety of our clients and staff. Our COVID-19 safety measures include strict adherence to government guidelines, the use of disinfectants, and the implementation of protocols to ensure a safe and hygienic environment." 

“email us at support@b2bfacilitysolutions.com”