Christ Central

Signed in as:

filler@godaddy.com

Account

Case Study: Office Building & Coffee Shop

Client: Christ Central

Industry: Charity/Non-Profit

Service Provided: Short-term daily cleaning

The Client

Christ Central is situated in the heart of Redhill Town Centre. The building offers six meeting rooms, several hot desks available and office space including toilets, a kitchen and break out area and a coffee shop (West Central) on the ground floor. As Head of Operations, Jonnie Conibeer needed a cleaner to fill in for his in-house cleaner who had left them in dire need.

So, Christ Central partnered up with B2B Facility Solutions to maintain this high-profile building clean, cared for and secure without needing to worry.

The Challenge

When we first met Jonnie, he faced a recurring nightmare:

❌ Dreaded cleaner absences – Left scrambling to maintain a massive building with a small team.

❌ Professional image at risk – With hundreds visitors and guests using the building daily, cleanliness was difficult to maintain and a real threat to reputation.

❌ No trusted system – First-time outsourcing with high stakes (access to buildings, locking up).

❌ Small team, big burden – Staff stretched thin managing cleaning atop other duties.

It gives me such dread when our cleaner goes away... the challenge was keeping it professional for outsiders.

Jonnie

Jonnie needed a cleaning partner that could:

          ✔ Provide consistent, high-quality cleaning without supervision.
          ✔ Be well know and be a reputable provider that could be trusted.
          ✔ Provide a reliable service with no gaps in operation.

Our Solution

We stepped in to eliminate Jonnie’s worries with a tailored approach:

✅ Good Reputation - A glowing recommendation from a past client assured Jonnie we were vetted and trustworthy.

✅ Proactive Cleaning - Addressed overlooked areas (corners, high-traffic zones) without being asked. Zero micromanagement needed.

✅ Flexible Service - Handled last-minute requests (e.g., extra tasks) with "no problem" attitude.

✅ Care & Consideration - Took full responsibility for locking/unlocking, removing logistical headaches.

✅ Quick Responses - Issues resolved rapidly with "good and fast" updates.

The recommendation cemented it for us—it was really helpful... This isn’t just hoovering—it’s real cleaning. They went above and beyond... I don’t have to worry at all... the job is just done.

Jonnie

The Result

Since partnering with B2B Facility Solutions, Christ Central has experienced:

⭐ Peace of Mind – Johnny and team reclaimed 10+ hours/week previously spent managing cleaning.

⭐ Exceeded Expectations – "The end result was brilliant—I couldn’t fault it." Jonnie

⭐ Elevated Image – Visitors now see a consistently pristine environment.

⭐ Long-term Partnership – Impressed by our level of care and attention, Jonnie is willing to work with us in the future.

Highly recommend! They exceeded expectations, and I can’t think of anything they didn’t already do.

Jonnie

Key Takeaways

Our solution worked because:

Referrals matter: We were able to demonstrate that our reputation matters. Trust starts with word-of-mouth.
Adaptability: Our team responded quickly, dealt with last minute request efficiently and were flexible with non-cleaning requests.
High Standards: Our experienced cleaners were diligent and go above and beyond expectations. This is the culture we aim to foster.

This case study demonstrates how B2B Facility Solutions delivers more than just cleaners—we provide the right people, trained the right way, for the right environment. Whether you need: