Medical Laboratories

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Case Study: Medical Laboratory

Client: Medical Laboratories

Industry: Healthcare

Service Provided: Daily Cleaning/Sanitary Waste/Consumable Management

The Client

Medical Laboratories provides various diagnostic services such as blood testing, vitamin drips, and ultrasound services. They focus on providing fast, reliable, and confidential services to support health and well-being . As the Operations Director, Tommaso Pennacchia struggled with inconsistent cleaning services from their previous provider, damaging equipment and in his view not value for money.

Medical Laboratories partnered with B2B Facility Solutions to provide reliable, well-trained cleaners who provide a high standard of cleaning with care and zero risk to valuable equipment.

The Challenge

When we first met Tom, he was exhausted:

❌ Careless cleaners - previous cleaners were missing tasks and breaking valuable equipment.

❌ Poor service - the carelessness extended to the quality of their work and as a result the cleaning was not matching expectations.

❌ No value for money - the service clearly demonstrated lack of experienced and trained staff and highlighted the lack of any leadership or management.

❌ Inconsistency - were provided with several different cleaners in the last few month and all did things differently and poorly.

Current cleaners standard of cleaning not high, there was dust everywhere... after a while they started braking things.

Tommaso Pennacchia

Tom needed a cleaning partner that could:

          ✔ Provide consistency and reliability.
          ✔ Provide on-site management and inspections to monitor the quality and standard of cleaning.
          ✔ Supply professionally trained cleaners with experience and a sense of care.

Our Solution

B2B Facility Solutions specialises in healthcare facilities but beyond cleaning we focus on staffing contracts with cleaners who are not just skilled, but also a cultural fit for our clients’ environments. For Medical Laboratories, we:

✅ Culture-Aligned Staffing:

Handpicked cleaners with experience in healthcare environments and a proactive attitude.
Ensured staff understood Medical Laboratories high standards for hygiene and the fragility of their equipment.

✅ Rigorous Training & Oversight:

Provided specialized training for lab-area cleaning protocols.
Implemented a quality control checklist to maintain consistency.

✅ Responsive Management:

Assigned a dedicated account manager for fast communication.
Conducted monthly performance reviews with Medical Laboratories to address concerns immediately.

✅ Competitive Rate - unlike many cleaning companies we don't do blanket pricing (hourly rates) instead we assess every site thoroughly to ensure accurate pricing. Through that process we were able to give Tom a competitive rate.

everything 's great now, I don't have to worry anymore.

Tommaso Pennacchia

The Result

Since partnering with B2B Facility Solutions, Medical Laboratories has experienced:

⭐Peace of Mind Through Reliability - Tom no longer worries about missed tasks or damaged equipment The same team shows up daily, following standardised protocols.
⭐ Visible Quality & Accountability – On-site inspections and monthly reviews catch issues before Tom notices them.
⭐ Financial and Operational Value – Our site-specific assessment eliminated wasted spend on unnecessary hours.

B2B Facility Solutions are the best cleaning company we've had, they do a great job and really understand what we need.

Alex Landowski, CEO

Key Takeaways

Our solution worked because:

Cultural fit mattered: We shared Medical Laboratories values of professionalism and caring about doing a good job.
Training + accountability: Our highly trained and experienced staff understood expectations and were empowered to meet them.
Professionalism - Our focus on delivering a service that is value for money is not just about a competitive rate but also about the quality of the service delivery.

This case study demonstrates how [Your Company Name] delivers more than just cleaners—we provide the right people, trained the right way, for the right environment. Whether you need: