TDL

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Case Study: Category Level 3 Laboratory

Client: The Doctors Laboratory

Industry: Healthcare

Service Provided: Deep Clean

The Client

The Doctors Laboratory (TDL) is the largest UK independent provider of highly specialised pathology/clinical laboratory services to clinicians (GPs and specialists), hospitals, community health services, and their patients. As the Lead Biomedical Scientist, Stephen Ellam needed the CL3 Laboratory within the main lab, deep cleaned to a high standard. This project came with complex requirements and Stephen had previously struggled to find a cleaning company that could meet their needs.

TDL partnered with B2B Facility Solutions to provide reliable, well-trained cleaners who could meet their stringent cleaning requirements.

The Challenge

When we first met Stephen, he was facing several challenges:

❌ High-risk environment - Health and safety was a prime concern and knowledge of the correct PPE and cleaning products was essential.

❌ Difficulty procuring - Needed a company that had the expertise, compliance knowledge or accreditation and the correct insurance cover.

❌ Flexibility issues - Needed the job to be done out of standard operational hours.

❌ Quick turnaround - The job needed to be done quickly and in co-ordination with their operations, not to interrupt their service.

❌ Communication - Due to the amount of co-ordination and planning required, communication was of utmost importance.

the cleaning has to be done in sync with fumigation, and I can't have the lab out of service for too long... quite a lot of co-ordination is required.

Stephen Ellam

Stephen needed a cleaning partner that could:

          ✔ Demonstrate expertise, H&S compliance and understanding of the healthcare industry.
          ✔ Offer responsive communication and agility and flexibility in service delivery.
          ✔ Supply professionally trained cleaners who were experienced and conscientious.

Our Solution

As a cleaning company who specialise in healthcare facilities, with experience and expertise in the industry, we stepped in to give Stephen a helping hand with this project. Here is what we did:

✅ Extensive On-site Assessment - As with all projects, we conducted assessments, but we took additional time with this one to ensure we fully understood the job specifications and associated risks.

✅ Responsive Communication - We gave Stephen a direct point of contact so we could respond fast to updates and changes as we understood the amount of co-ordination required on his end.

✅ Professional Approach - Due to the high risk nature of this job we needed to ensure the cleaners had a H&S induction prior to commencing the job for their own safety and regulatory compliance.

✅ Experienced Team - We ensured the cleaners had experience and were well trained, as well as having a good understanding of this particular environment.

✅ Expert Service Delivery - We ensured the PPE and cleaning products could tackle the potential bacteria and viruses present in the environment and that the equipment was suitable for the job specifications.

✅ Post-cleaning Report - Once the job was completed a report was sent to the client demonstrating service details, tasks completed, observations and before and after pictures.

we will feel much safer when we go back in

Lab member

The Result

Since partnering with B2B Facility Solutions, TDL experienced:

⭐ Zero Disruption – All tasks were completed in the allocated time with zero disruptions to their service.

⭐ Fast Communication - Emails and phone calls were responded to promptly.
⭐ Transparency – Through our Cleaning Service Reports the client had complete overview of the service.
⭐ Satisfied Staff – Lab staff reported upon seeing the results that they would feel safer when back at work.
⭐ Peace of Mind - Stephen reported that the lab looked like new.

Many thanks for the great job that you and your team did, the labs look brand new.

Stephen Ellam

Key Takeaways

Our solution worked because:

We addressed TDL's concerns on health & safety by conducting an extended assessment, providing inductions for cleaners and using the correct PPE and products for a CL3 lab.
Our experience in healthcare and accreditations reassured Stephen, who’d struggled to find compliant providers.
We went out of our way to not just meet expectations but exceed them by deploying experienced staff (not just staff), anticipating needs by using bacteria-specific products and issuing a post-clean report for reassurance, which as a result, staff felt safer.

This case study demonstrates how B2B Facility Solutions delivers more than just cleaners—we provide the right people, trained the right way, for the right environment. Whether you need: