HSL

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Account

Case Study: Medical Office & Warehouse

Client: Health Services Laboratories LLP

Industry: Healthcare

Service Provided: Cleaning / Consumable Management

The Client

Health Services Laboratories LLP (HSL) is a leading provider of diagnostic and pathology services in the UK, requiring a pristine and hygienic environment to meet stringent healthcare standards. As the Office Manager, Bejal Mehta struggled with inconsistent cleaning services from their previous provider, which disrupted daily operations and compliance.

HSL partnered with B2B Facility Solutions to provide reliable, well-trained cleaners who aligned with their workplace culture and standard expectations.

The Challenge

When we first met Bejal and her team, they were experiencing several problems:

❌ Inconsistent service – Unreliable cleaning quality.

❌ High cleaner turnover – Went through multiple cleaners in a few months.

❌ Poor training – Cleaners lacked proper skills, previous cleaners missed obvious areas (corners, high-traffic zones).

❌ Gaps in service – Went 2–3 weeks without a cleaner during transitions.

❌ Micromanagement required – Staff had to, track down cleaners and remind them to do basic tasks (e.g., Hoover the stairs, wipe windows).

❌ Flexibility needs – Difficulty finding cleaners willing to service their area at the times they needed them.

We had several cleaners come in… a lot weren’t well trained, and we had constant problems.

Bejal

Bejal needed a cleaning partner that could:

          ✔ Provide consistent, high-quality cleaning without supervision.
          ✔ Offer responsive communication and quick issue resolution.
          ✔ Supply professionally trained cleaners who fit HSL’s standards and culture.

Our Solution

B2B Facility Solutions stepped in and immediately addressed HSL’s pain points.

✅ Responsive Communication - We gave Bejal a direct point of contact.

✅ Highly-trained Cleaners - Cleaners were trained for 90 days to specific client requirements and taught to be proactive.

✅ Competitive Rate - Unlike many cleaning companies, we don't do blanket pricing (hourly rates) instead we assess every site thoroughly to ensure accurate pricing. Through that process we were able to give Bejal a competitive rate.

✅ Anticipating Needs - Through employee reviews conducted every 3 months, the cleaners know they will be held accountable for doing a good job.

✅ Exceeded Expectations - Through our regular in-person inspections we were able to alert cleaners of areas that are becoming problematic that weren't necessarily highlighted by the client.

✅ Reliable Staffing - As a result of our standard in-person inspections and on-site management conducted every month, cleaners know responsibility and care for the client is expected of them resulting in high attendance and consistent quality.

✅ Rapid Issue Resolution - With our money back guarantee we hold ourselves accountable to resolving issues quickly.

From day one, there was good communication... You’ve always resolved problems really quickly… You gave us a competitive price compared to others... "You’ve done more than I expected… I know if I see something, you've seen it too... If we have problems, I know you’ll resolve them quickly.

Bejal

The Result

Since partnering with B2B Facility Solutions, HSL has experienced a more productive workplace:

⭐ Time Savings – Staff no longer waste time, micromanaging cleaners or fixing mistakes.

⭐ Spotless Environment – Visitors have reported seeing a clean and tidy office.

⭐ Boosted Productivity – Staff have reported working more efficiently in a properly clean space.

⭐ Peace of Mind – Bejal reports, trust has been regained not needing to micromanage or worrying about tasks getting done.

⭐ Reliability – HSL has seen 100% coverage since taking us on.

⭐ Long-term Satisfaction – See Bejal's comments below how we've been able to transform her workplace.

I don’t need to chase them... No fuss… it’s just done... Clients and suppliers see a clean, tidy office... I genuinely believe you work more efficiently in a clean space... I don’t need to worry… I trust you... I don’t see any flaws… reliable, consistent... there was nothing that I needed to worry.

Bejal

Key Takeaways

Our solution worked because:

Cultural fit mattered: Our cleaners shared HSL’s values of precision and professionalism.
Proactive communication: Our team acted as an extension of HSL’s operations, not just a vendor.
Training + accountability: Staff understood expectations and were empowered to meet them.

This case study demonstrates how B2B Facility Solutions delivers more than just cleaners—we provide the right people, trained the right way, for the right environment. Whether you need: